International Orders: If you receive a damaged or missing item in an international order, you must initiate and finalize an insurance claim before we can provide compensation or a replacement. Please contact https://www.seagullwatchco.com/contact within five business days of delivery to file a claim. Keep the shipping box as our insurance company may want to inspect it. If the item is not received at all, we must wait 45 days after the shipment date to conduct an insurance claim.

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Returns Policy:

 

To be eligible for a return, your item must be unused, in the same condition as when you received it, and covered under our warranty policy. It must also be in its original packaging, and you must provide a receipt or proof of purchase. Any item not in its original condition, damaged, or missing parts due to reasons not attributable to our error may not be eligible for a refund.

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Refunds (if applicable): Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your credit card or original method of payment within a certain number of days.  a processing fee of 5% will apply

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Change of Mind or Order Cancellation Refunds: If you request a refund due to a change of mind or wish to cancel your order after payment has been made, a 5% processing fee will be deducted from the total refund amount. This fee covers administrative and payment processing costs. Refunds will be issued to your original method of payment once approved and may take several business days to appear, depending on your payment provider.​ Please be aware that once an order is processed and ready for shipment, we cannot guarantee that the parcel can be stopped from shipping. If the parcel is already in transit, it will not be possible to cancel the order or prevent delivery.

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Return Merchandise Authorization: All returns are subject to a Return Merchandise Authorization from seagullwatchco.com. Special items may have a limited return policy (please see the Special Orders section below). All purchases, accessories, serial-numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees of 25% for used or damaged items.

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Special Orders
 

Return Merchandise Authorization: All returns are subject to a Return Merchandise Authorization (RMA) from seagullwatchco.com. Special items may have a limited return policy, which is detailed below.

1. Limited Return Policy:

   • Special orders may not be eligible for standard return policies. Please review the specific return terms for your special order at the time of purchase.

   • Items classified as special orders are identified during the purchasing process and may include custom, limited edition, or personalized products.

2. Condition of Returns:

   • All returns must include the original accessories, serial-numbered security tags (if provided), and packing materials.

   • Items must be in new, unused condition. Returned merchandise that shows signs of use or damage may be subject to refusal or a restocking fee of 25%.

3. Restocking Fees:

   • A restocking fee of 25% will apply to any returned items that are used, damaged, or not in their original condition.

Please ensure you carefully review the return policy specific to your special order to avoid any inconvenience. For further details or to initiate a return, contact our customer service team.

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Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@seagullwatchcompany.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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Exchanges (if applicable)

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We only replace items if they are defective or damaged. If you need to exchange your item for the same one, you must first contact us at https://www.seagullwatchcompany.com/contact to receive approval.

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Once your exchange has been approved, please send your item to:
Unit 1723, 17/F, Grandtech Centre,
8 On Ping Street, Shatin, NT, Hong Kong

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Return address:

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To return your product, you must first contact us to receive approval.

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Once approved, please mail your item to:
Unit 1723, 17/F, Grandtech Centre,
8 On Ping Street, Shatin, NT, Hong Kong

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You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Depending on your location, the time it may take for your exchanged product to reach you may vary.

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If you are shipping an item worth over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item if it is not sent with tracking.