Chinese New year Holiday: Orders placed from the 16th of January will be processed for shipping on the 29th of January.
IMPORTANT: Due to the Coronavirus pandemic; all orders may be delayed as per the DHL transit times. Please review DHL's Covid-19 response. https://www.simplydhl.com/covid-19updates
To ensure successful business deliveries, always check that your commercial customers are open for business and able to receive DHL Express parcels.
To ensure successful residential deliveries, please ask your private receivers to register at www.ondemand.dhl.com, where they can choose preferred delivery options, including non-contact delivery.
Please check with your local Government, Customs and shipping carriers for more information on imports.
Customs / Duty
Most international orders are subject to Customs Duty and Tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details. All APO/FPO addressed packages will ship via USPS.
We ship mostly anywhere in the world for free, when checking out with delivery address, you will see the free shipping option. It will take 2-5 working days to process your order. Orders that qualify for free shipping will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method. Our main carriers are DHL, all parcels will be tracked. Orders via DHL can take up to 15 days door to door.
We cannot ship to PO box addresses, we require the billing and shipping addresses to be the same or you will be refunded.
If an International order is received damaged or not received at all, an insurance claim must be initiated and finalised before customer compensation or product replacement is executed by seagullwatchcompany.com. If the item is received damaged, please contact seagullwatchcompany.com. within five business days of delivery to conduct a claim. Please hold onto your shipping box as our insurance company may want to inspect it. If the item is not received at all we are required to wait 45 days after the shipment date to conduct an insurance claim.